Payment & Delivery
Here you can find details about payment options order processing, shipping, delivery times and international orders.
Payment Methods
We accept the following payment methods:
Credit & Debit Cards
Visa, MasterCard, RuPay, American Express
UPI
Google Pay, PhonePe, Paytm, BHIM
Net Banking
Secure online banking payments
Digital Wallets
Popular digital wallet options
International Payments
International cards and PayPal for customers ordering from outside India
All payments are processed through a secure, encrypted gateway. We do not store your card or bank details on our servers.
Cash on Delivery (COD)
Available for select pin codes within India only. COD is not available for international orders.
Currency
All prices on our website are displayed in the currency applicable to your location. International customers will see product prices in their applicable local currency. The final amount may vary based on currency exchange rates and your bank or payment provider may apply additional currency conversion or transaction charges.
Invoices
A GST-compliant invoice is generated automatically for every order placed within India and is sent to your registered email address.
Failed or Pending Payments
If an amount is deducted from your account but your order isn't confirmed, please wait a few hours. Most such payments are automatically reversed by the bank. If it isn't refunded within 5-7 business days, reach out to us with your transaction ID and we'll help sort it out.
Delivery
We aim to process and deliver orders safely and on time.
Order Processing
Once your order is placed, we usually process it within 24-48 hours (excluding Sundays and public holidays). You'll get a confirmation email as soon as your order is packed and handed over to our courier partner, along with a tracking link.
National Delivery (India)
| Delivery Type | Estimated Time | Charges |
|---|---|---|
| Standard Delivery (Metro Cities) | 3-5 business days | Free above ₹[X] / ₹[X] below |
| Standard Delivery (Non-Metro/Remote areas) | 5-8 business days | Calculated at checkout |
Delivery timelines may vary slightly during festive seasons or due to local courier delays.
International Delivery
| Delivery Type | Estimated Time | Charges |
|---|---|---|
| International Standard Shipping | 7-14 business days | Calculated at checkout based on destination and weight |
We currently ship our infant play mats and newborn essentials to select countries. If your country isn't listed at checkout, please contact us. We're expanding our shipping zones regularly.
Note on larger mat sizes
Our play mats come in S, M and L sizes. Larger sizes (especially our L mats) are bulkier to ship, so international shipping costs may be a little higher for these. The shipping cost will be shown at checkout before you pay.
Customs, Duties & Import Taxes
We offer free shipping on international orders. Product prices displayed on our website include applicable taxes as stated at the time of purchase.
Any customs duties, import taxes or other local charges imposed by the destination country are the responsibility of the customer. These charges are determined by the destination country's customs authorities and may vary depending on local regulations.
We recommend checking your local customs and import requirements before placing an international order.
Delays
While we work with trusted courier partners, delivery timelines can occasionally be affected by customs clearance, weather conditions, regional holidays or peak-season order volumes. We'll keep you updated via email if there's a delay on your order.
Non-Delivery / Failed Delivery Attempts
If our courier partner is unable to deliver your order (incorrect address, no one available to receive it or refusal at the door), the parcel will either be re-attempted or returned to us. Re-shipping charges may apply in such cases and original shipping fees are non-refundable.
Please double check your shipping address, contact number and pin code/postal code at checkout - we can't be held responsible for delays caused by incorrect address details.
Damaged or Wrong Item Received
If your play mat arrives damaged or you've received the wrong product, please contact us within 48 hours of delivery with your order number and a photo of the item.
We'll arrange a replacement or refund as per our Returns Policy.
We're here to help
For any questions about payment or delivery, reach out to us at support@cozzymozzy.com and +91 96646 79463 We are happy to help with your payment or delivery questions.