Introduction
At CozzyMozzy, we want your baby play mat to reach you safely and on time and we want the process to be simple if you ever need to return or exchange something.
This page explains how shipping, returns and refunds work for orders placed on our website, both within India and internationally.
Shipping within India
Processing & Dispatch
Once an order is placed and payment is confirmed, it is processed and handed over to our courier partner within our standard processing timeline.
Orders placed on Sundays or public holidays are processed on the next working day.
Delivery Time
Delivery timelines vary depending on your location.
Metro and non-metro areas may have different delivery windows.
Shipping Charges
Shipping charges: We offer free shipping on all orders. No additional shipping charges will be applied at checkout.
Tracking
Once your order is dispatched, you will receive tracking details via email/SMS so you can follow your shipment.
Cash on Delivery (COD)
Cash on Delivery(COD) is available for eligible pin codes, with no order value limit and no additional handling or COD charges.
International Shipping
CozzyMozzy ships to select countries outside India. Shipping charges and estimated delivery timelines for international orders are calculated at checkout based on the destination and order weight and may vary by country.
Customs & Import Charges
Any customs duties, import taxes or handling charges levied by the destination country are the responsibility of the customer and are not included in the product price or shipping charge.
These charges vary by country and cannot be predicted or estimated by CozzyMozzy in advance.
Tracking details for international orders are shared via email once the order is dispatched.
Order Processing Notes
- Orders are processed on business days only, excluding public holidays.
- Dispatch timelines may be extended during high-volume periods such as sales or festive seasons; customers will be notified in case of significant delays.
- Please ensure your shipping address and contact number are accurate at the time of order. CozzyMozzy is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
Returns
CozzyMozzy accepts return requests raised within the return window specified in our return policy, provided the product meets the return conditions below.
Return Conditions
To be eligible for a return, the product must be:
- Unused and unwashed
- In its original condition, with original packaging, tags and accessories intact
As baby play mats are a hygiene-sensitive product, items that show signs of use may not be eligible for return.
Non-Returnable Products
The following are not eligible for return or exchange:
- Products purchased during sale, clearance or under promotional offers marked as non-returnable
- Products that have been used, washed or damaged after delivery due to misuse
- Any custom or personalized orders
How to Request a Return
Contact our support team with your order number and reason for return, within the applicable return window.
Our team will review the request and confirm whether it is eligible under our return policy.
If approved, you will be guided through the return process, including whether a reverse pickup is arranged or the item needs to be self-shipped.
Once the returned product is received and inspected at our end, further action (refund, exchange or other resolution) will be processed as per policy.
Exchanges
We’re sorry, but we’re unable to offer exchanges for a different size or variant. If you’re unsure which size or design to choose, please check our product page, where you’ll find the sizes, materials and care details to help you decide.
Refunds
Once a returned product is received and inspected, and the return is approved, the refund will be processed to the original mode of payment (or as otherwise applicable for COD orders) as per our refund policy and timelines.
Refund Deductions
Any deductions applicable under our policy (such as return shipping charges, where applicable) will be communicated at the time of approval.
Damaged / Defective / Wrong Product Received
If you receive a product that is damaged, defective, or different from what you ordered, please contact our support team promptly with your order number and supporting photos or a short video of the issue.
Once the issue is verified, CozzyMozzy will provide a replacement, refund or other appropriate resolution, in accordance with our applicable policy.
Cancellation
Order cancellation requests can be raised before the order has been shipped by contacting our support team with your order number.
Once an order has been dispatched, it cannot be cancelled, and it may instead be handled under our Returns policy after delivery.
Any cancellation charges or deductions, where applicable, will be as per our cancellation policy.
Contact / Support
For any questions about your order, shipping or a return request, please reach out to our support team through and we'll be happy to help.
Need Help With Your Order?
Our support team is here to help with shipping, returns, exchanges, refunds, and order-related questions.
Contact SupportPlease keep your order number available when contacting us so that we can assist you as quickly as possible.