Terms & Conditions

2. Definitions

For the purposes of these Terms & Conditions, the following terms have the meanings set out below:

• "We", "us", "our" refer to CozzyMozzy.
• "You", "your", "customer", "buyer" refer to any person who visits our website, creates an account, contacts us or purchases Products from us.
• "Products" refer to the play mats, baby products, accessories and other products offered for sale through our website.
• "Order" refers to a request submitted by you to purchase one or more Products from our website.
• "Website" refers to the CozzyMozzy website, including its pages, content, features and related online services.
• "Terms & Conditions" refers to these terms governing your use of our website and purchase of Products from CozzyMozzy.

3. Eligibility

By placing an order with us, you confirm that:

• The information you provide is accurate, complete and up to date.
• You are legally capable of entering into a purchase agreement.
• You are authorised to use the payment method selected for your purchase.

If you are purchasing on behalf of another person, you confirm that you are authorised to do so.

4. Online Store Terms and Acceptable Use

You agree to use our website and purchase our Products only for lawful purposes.

You must not:

• Use our website for any illegal or unauthorised purpose.
• Attempt to interfere with the security, functionality or operation of our website.
• Upload or transmit viruses, malicious code or harmful content.
• Copy, reproduce, scrape, resell or commercially exploit our website content or product listings without our written permission.
• Submit false, misleading or fraudulent information when placing an order.
• Violate any applicable laws or the intellectual property rights of others.

5. Orders and Contract Formation

Placing an order on our website constitutes an offer to purchase the selected Products. It does not automatically mean that we have accepted your order.

The order process generally works as follows:

1. 1 You place an order through our website.
2. 2 You receive an order confirmation acknowledging that we have received your request.
3. 3 We review and process your order.
4. 4 A purchase contract is formed when [state the actual order acceptance point, such as dispatch or a separate order acceptance confirmation].

We reserve the right to refuse or cancel an order in circumstances such as:

• The Product is unavailable or out of stock.
• There is an error in the listed price or product information.
• Payment cannot be verified or completed.
• We reasonably suspect fraudulent activity or unauthorised transactions.

If we cancel an order after payment has been received, we will notify you and arrange a refund in accordance with our refund policy and applicable law.

6. Pricing and Payment

Product prices are displayed in the currency applicable to your location and may vary depending on the country or region from which you access our website. The applicable currency and final product price will be clearly displayed before you complete your purchase.

We make reasonable efforts to ensure that product prices, descriptions, images and other information displayed on our website are accurate and up to date. However, occasional errors or inaccuracies may occur.

If we identify an error in the price of a Product after you have placed an order, we may contact you before processing the order. You may choose to proceed with the order at the corrected price or cancel the order and receive a refund for any amount already paid.

Payment Methods

We accept payments through the payment methods available at checkout, including applicable payment options provided through Razorpay for customers in India and PayPal for international customers.

Payment is required at the time of placing an order unless another payment arrangement is expressly offered by CozzyMozzy.

For international orders, the amount charged may be affected by currency conversion rates, exchange-rate fluctuations or fees charged by your bank or payment provider. Such charges are determined by your bank or payment provider and are outside our control.

7. Product Information

We try to keep product descriptions, photographs, colours, dimensions and other details accurate.

Please note:

• Product colours may appear slightly different depending on your screen, device and display settings.
• Product dimensions may vary slightly due to manufacturing processes.
• Product photographs are intended to represent the product as accurately as reasonably possible.
• Product availability, descriptions and prices may change from time to time.

8. Shipping and Delivery

9. Returns, Exchanges and Refunds

Our returns, exchanges and refunds are subject to the following conditions and our detailed Returns and Refunds Policy .

10. Order Cancellations

You may request cancellation before your order is dispatched by contacting us at support@cozzymozzy.com.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return in accordance with our Returns and Refunds Policy, subject to applicable law.

If we cancel an order after payment has been received, any applicable refund will be processed in accordance with our refund policy and applicable law.

11. Product Safety and Use

Our play mats are designed with baby comfort and everyday use in mind. However, safe use requires appropriate supervision and care.

Please follow these precautions:

• Always supervise babies and toddlers while they are using the mat.
• Follow the age recommendations, warnings and usage instructions provided on the product page and product packaging.
• Use the mat on a suitable, stable surface.
• Keep the mat clean and dry in accordance with its care instructions.
• Inspect the mat regularly for damage, wear or deterioration.
• Discontinue use if the Product becomes damaged or unsafe.

Please follow all applicable product-specific instructions and safety warnings.

12. Intellectual Property

All content on our website, including product photographs, descriptions, logos, graphics, designs, text and other materials, is owned by or licensed to CozzyMozzy, unless otherwise stated.

You may access and use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, publish or commercially exploit our content without our prior written permission, except where permitted by applicable law.

13. Third-Party Services and Links

Our website may include links to third-party websites, payment providers, courier services or other external services.

These third parties operate independently and may have their own terms, conditions and privacy policies.

We are not responsible for the content, policies, security or practices of third-party websites or services, except to the extent required by applicable law.

Your use of third-party services is subject to the applicable terms and conditions of those providers.

14. User Reviews, Comments and Feedback

If you submit product reviews, comments, suggestions, photographs, or other feedback to us, you confirm that:

• The information you provide is accurate to the best of your knowledge.
• Your submission does not violate another person's rights.
• Your submission does not contain unlawful, misleading, abusive or harmful material.

We may moderate or remove content that violates these Terms or applicable law.

We will handle personal information included in your submissions in accordance with our Privacy Policy.

15. Website Information and Errors

We try to keep the information on our website accurate and up to date. However, errors or omissions may sometimes occur in product descriptions, prices, promotions, shipping charges, delivery estimates or product availability.

Where permitted by law, we reserve the right to correct errors and update information.

If an error affects an order you have placed, we will take appropriate steps to notify you and provide any applicable options or remedies under these Terms and applicable law.

We may update or modify website content, products or services from time to time.

16. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy .

We may collect and process personal information to fulfil orders, arrange deliveries, provide customer support, process payments, improve our website and meet legal obligations.

We may use analytics and advertising technologies, such as Google Analytics and Meta Pixel, where applicable and as described in our Privacy Policy.

17. Disclaimer and Limitation of Liability

We make reasonable efforts to ensure that our website and Products are described accurately and that our services operate reliably.

However, to the extent permitted by applicable law, we do not guarantee that website access will always be uninterrupted, error-free or available without delays.

To the extent permitted by law, CozzyMozzy will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Any limitation of liability under these Terms will apply only to the extent permitted by applicable law.

18. Force Majeure

We will not be held responsible for any delay or failure to perform our obligations under these Terms where that delay or failure results from circumstances reasonably beyond our control, including but not limited to natural disasters, extreme weather, war, civil unrest, strikes or labour disputes, customs delays, carrier or courier disruptions, government restrictions or public health emergencies.

Where such an event affects your order, we will make reasonable efforts to keep you informed and to minimise any resulting delay, but we will not be liable for losses caused directly by the event itself.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims or expenses directly arising from your unlawful use of our website or your violation of these Terms or the rights of another person.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid or unenforceable provision will be interpreted or limited only to the extent necessary to comply with applicable law.

21. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Nothing in these Terms limits any mandatory consumer-protection rights or remedies available to customers under applicable law.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, services or applicable laws.

The updated version will be published on this page with a revised "Last updated" date.

Changes will apply as permitted by applicable law. Any changes affecting an existing order will be handled in accordance with the terms applicable to that order and applicable legal requirements.